One of the challenges faced in this project was a damage complaint from a neighboring unit that arose 11 days after the handover process. Our team promptly conducted a site inspection and reviewed the photo documentation taken before and after the completion of our work.
The investigation results showed that the damage was not caused by our team’s work, but rather by another contractor who carried out works after our project had been completed. Our team then supported the client by providing the necessary documentation as evidence and maintaining active communication to protect the client’s interests.